FREQUENTLY ASKED QUESTIONS (FAQs)

Why should I buy through VetChemoStore.com?

VetChemoStore.com was designed to help busy veterinary professionals get all the chemotherapy drugs and supplies they need in one place – at outstanding prices. And, we work to provide the best available pricing in the veterinary marketplace!

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What is the billing method?

All orders with VetChemoStore.com must be placed with a major credit card.

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Can I place orders by phone?

Yes. Simply call our customer service department at 1-800-861-6679, or 1-781-861-6679.

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Can anyone order chemotherapy drugs and supplies from you?

No, you must be a licensed veterinarian to purchase chemotherapy drugs.

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What do I need to do to get started?

Upon placement of your first order, you will be asked to provide a copy of your veterinary license for compliance purposes. This can be provided by faxing a copy of your license to our office at 1-781-863-8505. Once you become an established veterinary customer, this will no longer be required.

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How soon will I get my order?

Any orders placed before 12:00 p.m. EST, will be available the next day. All other orders will be received within two days. See shipping for more information.

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Can I return an item?

Due to the nature of the materials involved, all sales are final. Returns will not be accepted without prior authorization.

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Whom can I call if I have a question about my order?

You can call our customer service department at 1-800-861-6679, or 1-781-861-6679.

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What are the benefits of becoming a member?

When you join VetChemoStore.com, you will receive a 10% discount on all drug and supply orders. In addition, you will have access to valuable data, drug protocols, veterinary oncology research and information, seminars, and articles to help you make informed treatment decisions.

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How much does it cost to join?

Membership is just $19.95 per month and will be billed to your credit card monthly.

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Is your website secure?

VetChemoStore.com is committed to providing the highest levels of security and protection. For added security, we have put a number of technological protections in place to ensure that your transactions are secure and your credit card information is secure. Click here to learn more.

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What is your online consulting service?

VetChemoStore.com strives to provide all the chemotherapy drugs, information, and support you need to provide informed quality veterinary oncology care to pets. To give you expert guidance with specific cases, we offer our online consulting service, which gives you access to board-certified veterinary oncologists who are familiar with the latest protocols, research, and treatments.

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How does it work?

When you choose this service, you will complete a simple registration form to get started. For each case you submit, you must then complete a case form with specific information on the case. When you complete this form, it will be sent to a board-certified veterinary oncologist who will provide initial treatment and dosage recommendations. When the veterinary oncologist responds with a recommended treatment, we will provide a link to allow you to automatically place your order with us for the required chemotherapy drugs and supplies needed to begin treating your case.

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What is the fee for this service?

Our consulting service costs just $75 for the initial consultation, plus the cost of the drugs and supplies needed to begin treating the case.

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